Return and Refund Policy
We want you to be completely satisfied with your purchase. Here's our comprehensive return policy.
Return Eligibility
Returns are accepted within 7 days of delivery for most items. Due to the nature of fresh produce, specific conditions apply:
- Product must be unused and in original packaging
- Fresh produce returns only accepted if delivered damaged or spoiled
- Non-perishable items can be returned within 7 days
- Return request must be initiated within 24 hours for fresh items
Refund Process
1
Initiate Return
Contact our support team within the return window
2
Product Pickup
We'll arrange pickup from your location
3
Quality Check
Product inspection at our facility
4
Refund Processing
Refund initiated within 5 business days
Refund Policy
- Full Refund: For damaged or spoiled products delivered
- Partial Refund: For partially damaged items (case-by-case basis)
- Store Credit: Alternative option for faster resolution
- Shipping Charges: Non-refundable unless error was on our part
Non-Returnable Items
- Perishable items consumed or used
- Custom or personalized orders
- Items returned after the 7-day window
- Products without original packaging
Replacement Policy
We offer replacements for damaged or incorrect items delivered. Replacement items will be delivered at no additional cost.
Need to Return an Item?
Contact our customer support team through our contact page or call our helpline. Please have your order number ready for faster processing.